The following information and conditions constitute your binding contract with Connection Custom Travel. Please read all of the information below as it provides conditions relating to both the services of Connection Custom Travel and its suppliers

Deposits:

To confirm your group space & pricing, a non-refundable deposit of $300 per person is required. We accept payment via certified cheque, wire transfer or money order for your initial deposit. Credit Cards may be taken, but an additional merchant fee may be applicable.

Final Payment:

Full and final payment for your group program is due 60 days prior to departure. Full Payment is due immediately for reservations made within 60 days prior to departure. If payment isn't made by the due date, Connection Custom Travel will assume that you have cancelled your group booking and cancellation charges may be applicable.

Cancellation Policy:

Our cancellation policy is based on terms set by our suppliers and third parties contracted for this group booking. All cancellations must be received in writing. Refund in full, less $300 per person, will be made up to 60 days prior to departure, unless stated otherwise.
 

Cancellation within 60 days of departure is subject to the following charges:

| 60-31 days prior to departure - 50% of tour cost

| 30-0 days prior to departure - 100% of tour cost

Please be aware that travellers are subject to any cancellation fees assessed by our suppliers including hotels, airlines, and certain entrances used in the itinerary. We strongly recommend that individual travellers purchase trip cancellation insurance which is available for coverage of expenses with cancellation due to illness or accident. In the event a participant must cancel their trip, trip cancellation insurance may be the only source of reimbursement.

Refunds:

No refund is made for unused travel services or any portion thereof, nor is the value of the unused services exchangeable for alternative arrangements.

Documentation including Passport & Visa's:

It is the responsibility of the traveller to determine what documentation is necessary for travel to each country, but your travel agent can also advise. Connection Custom Travel will assume no responsibility whatsoever for passenger(s) denied carriage by the Air Carrier or if they are refused entry into any country. Please check with the appropriate consulate or embassy for the latest visa requirements.

Changes on Itineraries:

On all Connection Custom Travel & Battlefield Tour products

(a) If we cancel your travel program

Connection Custom Travel reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond our control.  We will give you reasonable notice thereof, in the circumstances, and where available, will offer you a comparable alternative. If an alternative does not exist/not accepted - you will be entitled to either a full refund of monies paid by you to us or a direct transfer of travel credit on to another group tour program.

(b) If we change the pricing of your program

Prices are based on current rates of exchange, tariffs & taxes. Connection Custom Travel reserves the right to increase tour prices to cover increased costs and to reflect fluctuations in foreign exchange markets. Connection Custom Travel also reserves the right to withdraw a tour or any part of it to make alterations in the itinerary or with the tour inclusions as it deems necessary or desirable. Although Connection Custom Travel is subject to pass any expenditures or losses caused by delays or events beyond its control, should your tour price increase any more than 7% in total cost, you can be issued a full refund if desired.

(c) If we change activities on your itinerary

Itineraries and arranged sightseeing are expenditures or losses caused by delays or events beyond our control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Should this take place, Connection Custom Travel will notify each passenger holding a deposit on the program. The itinerary will be automatically updated to reflect revisions on the Connection Custom Travel website, and alternative arrangements will be announced.

Client Changes & Penalties:

(a) In the event of a name change

There is no penalty for name changes, a name change for accommodation can be done at any time. However, if the name change includes a change a change in airfare, penalties can be issued by the air carrier. 

(b) Changing the dates or components of an itinerary

An itinerary date or change in itinerary components will require a re-quote for the group’s entire program and pricing breakdown. In the event of a date or itinerary change, a new agreement must be drafted, as your original contract will be null and void. Please refer back to our Cancellation Policy when cancelling any dates or room nights once a deposit has been paid.

(c) Changing # of room nights on an itinerary

In the event that a change in room nights is required (ie. the number of nights that your group will be accommodated at a given property) a re-quote on the program & changes to the original contract may be required. A new agreement must be drafted, as your original contract will be null & void. Please refer back to our Cancellation Policy when cancelling room nights after a deposit has been received.